Frequently Asked Questions:

Q: Who is Forklift Deals?

Q: What is your experience with LiftScience Brand Material Handling Equipment?


Q: What makes ForkliftDeals different?


Q: How can I contact you?


Q: Do you accept returns?


Q: What are your shipping costs?


Q: Can I arrange my own shipping?


Q: How quickly do we ship?

Q: What countries do you ship to?

Q: How do I select an aluminum dock plate?

Q: What are your warranty terms?

Q: How do you ship?

Q: How do I select wheel chocks?

Q: Do you have a glossary of indutry terms?

Q: Who is Forklift Deals?
A: Forklift Deals is the leading seller of new material handling equipment on the Internet. We specialize in selling the best value equipment and we stock spare parts for all of our products in our Seattle warehouse. Our most popular items are pallet stackers, electric forklifts, pallet lift trucks, and dock plates.

Q: What is your experience with LiftScience Brand Material Handling Equipment?
A: LiftScience is the fastest growing brand of material handling equipment in the US. See www.LiftScience.com for all of the details regarding their products.

Q: What makes Forklift Deals different?
A: We started out life as an Internet retailer and we are able to keep our overhead low so that we can pass on great savings to you. Many of our competitors started out by manufacturing their own equipment, however, over the years they found they could not compete with international competition. So they outsourced their production to China and Korea, but they still operate like a manufactuing company with sales reps and high overheads. You can buy from them and pay for their empty factories or save with us.

Q: How I contact you?
A: You can contact us at: Sales@ForkliftDeals.com or by phone at (425) 246-6096. We are located at: 18001 NE 76th St Suite 110 Redmond, WA 98052.

Q: Do you accept returns?
A: Due to the nature of the equipment we sell, we do not accept returns. An item found to either be defective will be handled under our warranty terms; shipping damage will be handled through a claims process.

Q: What are your shipping costs?
A: Most of our items include free shipping within the Continental US. Extra charges apply if you will require a liftgate for delivery.

Q: Can I arrange my own shipping?
A: Sorry, we can only ship under our own freight accounts.

Q: How quickly do we ship?
A: We ship items usually within 48 hours of receipt of payment.

Q: What countries do you ship to?
A: We sell and ship virtually anywhere in the world.

Some of our recent customers have been from:

United States:

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas,Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Puerto Rico

North America:

Canada, Mexico

South America:

Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Venezuela, Costa Rica

Middle East:

Qatar

Q: How do I select an aluminum dock plate?

Dock plates are used to level the height differences between a loading dock and a truck. There are a variety of sizes, materials, and load ratings to consider when buying a dock plate.

First thing to consider is the load rating you will need. Remember to include both the weight of the pallets you will be unloading as well as the equipment you will be using to to move the pallet such as a forklift or pallet jack. It is also a good idea to add 50% to this load for a safety margin.

There are basically 2 material types to consider: aluminum and steel. Aluminum dock plates are generally used for loads under 5,000 lbs and steel for over 5000 lbs. The main advantage to aluminum dock plates is their lighter weight allows them to be moved by 1 person.

When considering the size, remember to add atleast 6 inches to either side on the width and atleast 12 inches to the width.

Q: What are your warranty terms?

Material and workmanship and will provide or reimburse purchaser for replacement parts (diagnostic and installation labor will be the purchaser’s responsibility) as follows:

The period of one (1) year from the date of delivery:

Structural components Motors Switches Electrical controllers Battery charger Electrical cables and connectors

The period of thirty (30) days from the date of delivery:

Wheels Hoses Batteries Rubber parts RETAIN YOUR ORIGINAL PROOF OF PURCHASE AND DELIVERY RECEIPT. WARRANTY DISCLAIMER: v THE OBLIGATIONS OF LiftScience, AND THE RIGHTS AND REMEDIES OF PURCHASER/CLAIMANT SET FORTH IN THIS LIMITED WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF LiftScience. NO OTHER WARRANTY IS EXPRESSED AND NONE SHALL BE IMPLIED, INCLUDING, WITHOUT LIMITATION, THE WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR USE OR FOR A PARTICULAR PURPOSE.

EXCLUSIONS FROM WARRANTY:

Any LiftScience product which has been damaged as a result of use contrary to any of LiftScience’ written instructions and maximum lift weight is not covered by this warranty.

Any repair or replacement of maintenance/wear components to include, but not limited to: rubber pieces, batteries, wheels, fluids and hoses.

Any minor hydraulic leakage or seepage as defined as less than two (2) fluid ounces per day.

Any LiftScience product which has been damaged as a result of any testing, adjustments, or modification that is contrary to any LiftScience’ written instructions is not covered by this warranty.

Any LiftScience product which has been modified by any non-LiftScience component is not covered by this warranty.

Any LiftScience product having a defect caused by neglect, accident, misuse, abuse, use in a manner that is not normal or customary; or extraordinary use or maintenance is not covered by this warranty.

Any discoloring, peeling, scratches, cracks, surface corrosion or similar defect in product finish, is not covered by this warranty.

No warranty is made that the LiftScience product will meet your requirements or will work in combination with any products provided by third parties.

REMEDIES:

If a claim is made under this warranty and, after investigation by LiftScience, proves to be valid, LiftScience, will, at its sole option, either repair or replace the products that do not conform to this limited warranty. We may use functionally equivalent reconditioned/refurbished/pre-owned or new LiftScience products or parts. Upon such a repair or replacement, the original remaining warranty period will continue in effect and be applicable to the repaired or replacement LiftScience product.

Except as expressly provided in this limited warranty to the contrary, LiftScience, SHALL NOT BE OBLIGATED OR LIABLE FOR LABOR OR OTHER COSTS RELATED TO INSTALLATION, REPAIR, OR REPLACEMENT OF ANY OF ITS PRODUCTS OR FOR LOSS OF, OR DAMAGE TO, ANY MATERIAL WHICH IS NOT SOLD BY LiftScience .

LIMITATION OF LIABILITY:

LiftScience SHALL HAVE NO LIABILITY WHATSOEVER FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR EXEMPLARY DAMAGES UNDER ANY CIRCUMSTANCES, WHETHER BASED ON TORT OR BREACH OF CONTRACT CLAIMS OR ON ANY OTHER BASIS, TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE MAXIMUM LIABILITY OF LiftScience, IF ANY, SHALL BE LIMITED IN ALL EVENTS, AND SHALL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT UPON WHICH THE CLAIM OF LIABILITY IS MADE.

WARRANTY CLAIMS:

All claims and other communications under this warranty must be made to LiftScience via:

Email to: sales@liftscience.com,

Fax to: 425-642-8094

Or mail to: LiftScience Brand Material Handling Equipment Attn: Warranty Claims PO Box 2397 Redmond, WA 98052

Each claim must be in writing, include the model #/serial #, briefly describe the defect, and be accompanied by a proof of purchase. The purchaser/claimant must provide to LiftScience other information and evidence reasonably required by LiftScience, and, if requested, must permit inspection of the product by LiftScience, or its representatives. LiftScience, reserves the right to request purchaser/claimant submission of product claimed to be defective.

Replacement parts and/or reimbursement for approved claims will be paid via company check within 30 days after receipt of all required claim documentation and receipt of defective parts via Buyer paid shipping to:

LiftScience Brand Material Handling Equipment Attn: Warranty Claims 18001 NE 76th St, Suite 110 Redmond, WA 98052

Q: How do you ship?

This is the typical methods :

Pallet Stackers, Electric Forklifts, Fork Lift Trucks, Pallet Jacks, Walkie Stackers, Straddle Leg Lifters, Aerial Lifts, Drum Lifters, :

These are all usually shipped via LTL Freight Truck Carrier within North America. ForkliftDeals currently ships out of three warehouses, Seattle, Chicago and Dallas. Depending upon your delivery location and where we have stock, we will determine the best shipping location. We use several different truck companies including: Fedex, UPS, Roadway, Watkins, USF, Old Dominion, SAIA, BAX and others.

Aluminum Dock Plates, Dock Levelers :

Within the US, dock plates are shipped via Fedex Ground from Seattle, Chicago and Dallas.

Steel Dock Plates :

Within the US, dock plates are shipped via LTL freight truck carrier from Seattle, Chicago and Dallas.

Wheel Chocks :

Within the US, both rubber and aluminum wheel chocks are shipped via Fedex Ground from Seattle.

Q: How do I select wheel chocks?

There are several different types of wheel chocks to consider. Each has its own advantages and disadvantages.

• Laminated Rubber Wheel Chocks are a great choice due to their long life. They are typically made from recycled cord reinforced rubber which provides a strong grip on concrete or paved surfaces.  These tend to be very heavy.
• Rubber Wheel Chocks are a lower priced nylon reinforced molded rubber which also provides strong grip traction.  Rubber resists tearing, abrasion, and weathering,  Safety engineered to prevent sliding.  Complete with cadmium plated eyebolt.
• Molded Rubber Chocks provide the maximum traction between tires and parking surfaces. This makes this chock useful on just about any many surface.  Stair-Step edges or serration grip tire and prevent movement without gouging or cutting.
• Extruded Rubber Chock, these are similar to molded rubber wheel chocks. The adhesion increases as pressure increases on the chock to improve traction.  Ideal for trailers, airplanes, and small trucks.  Double as safety wedge to keep drums, paper rolls, and cylinders from rolling. 
• Airplane Wheel Chock Set. This set is actually very popular for use with trucks as well. Polypropylene rope with reflectors connect the chocks and provide excellent visibility. 
• Molded plastic wheel chocks have become popular recently due to their low prices. However, these chocks are a poor choice because they are too light in weight and will slide. Also, their durability is very poor.
• Aluminum wheel chocks are a good solution to provide extremely high durability with lower weight. These tend to be more expensive.